Reputation Management

Crisis management

Crisis management is the process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization, its stakeholders

sw-vg1-online-reputation-management-sessionSW VG1 Online Reputation Management Session
from FrankTerlep, ago in
In this session we discussed the importance of customer reviews and online reputation for Sherwin Williams Auto Body Shops.

The FORA Framework: A Fuzzy Grassroots Ontology for Online Reputation Management
Edy Portmann, published 2012, 202 pages

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