to modify behavior, see performance appraisal and reinforcement. Negative feedback occurs when some function of the output of a system, process,
How To Handle Negative Reviews On Social Media
from simplify360, ago in
Social Media has given your customers a platform to speak and simultaneously it has created a urge to be heard. Customers now want brands to hear them and respond to their queries in a timely manner. This deck talks about Do’s and Don’ts when it comes to serving your customers through social media and it also contains some excellent and worst real life cases of customer service. We hope that by the time you finish reading this deck you’d have learnt the basics of customer service. All the best!!